pkjk's Privacy Policy

01 Introduction

pkjk ("we", "us", or "the platform") is a secure and reliable online gaming service operated for users in Bangladesh. We place the highest priority on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy describes what information we collect when you use the pkjk website, how that information is used, and what steps we take to protect your data. By using our platform, you are considered to have consented to the terms of this policy.

If you disagree with any part of this policy, please refrain from using our services and contact our support team regarding any concerns you may have.

02 Data Collection

pkjk collects the following types of information to provide and improve your service:

2.1 Information You Provide Directly

When you create an account or contact us, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Mobile banking details (bKash, Nagad, or Rocket account number — for processing transactions)
• Password (stored in encrypted form; we never see your plain-text password)
• Identity verification document details (national ID card or passport — where required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device information — operating system, browser type and version, screen resolution
• IP address and approximate geographic location
• Session logs — login time, duration of inactivity, pages visited
• Gaming activity history — bet amounts, win/loss records, game preferences
• Transaction history — deposit and withdrawal records
• Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases, particularly for identity verification and fraud prevention purposes, we may receive limited information from trusted third-party service providers. This data collection is always carried out within the applicable legal framework.

03 Purpose of Data Use

pkjk uses your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure gaming services, financial transactions, and customer support.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and unauthorized access.
• Age Verification: To ensure that only users aged 21 or above can use the service.
• Customer Support: To respond to your questions and complaints and to resolve issues.
• Service Improvement: To analyze user experience and further improve our platform.
• Responsible Gaming: To identify unusual gaming behavior and provide necessary support.
• Communications: To send necessary service-related notifications, policy changes, and transaction confirmations.

We do not use your information for any purpose beyond those stated above. Your information is not used for marketing or promotional purposes without your prior consent.

04 Data Storage & Protection

pkjk uses industry-standard technology and practices to protect your information. Key features of our security framework:

4.1 Technical Protection

• SSL Encryption: All data transfers between the website and servers are secured through 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is kept only as an encrypted hash.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and real-time threat detection systems.
• Secure Database: All personal information is stored in access-controlled, encrypted databases.

4.2 Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud. Once that period ends, the data is securely deleted or anonymized.

4.3 Employee Access

pkjk employees are given access only to the minimum information necessary to carry out their responsibilities. All employees are bound by confidentiality agreements and receive regular data protection training.

05 Sharing Data with Third Parties

pkjk does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processing: The minimum necessary information is shared with bKash, Nagad, and Rocket to process financial transactions.
• Service Providers: Trusted technology partners who assist in operating our platform (such as hosting and cybersecurity) — these partners are bound by strict confidentiality agreements.
• Legal Obligations: We may be legally required to provide information in response to a court order or a lawful request from a competent authority.
• Fraud Prevention: Where cooperation with relevant authorities is needed to prevent money laundering or cybercrime.

Any sharing of information in the above circumstances is always limited to the minimum necessary data and is carried out in compliance with the applicable legal framework.

06 Cookie Policy

pkjk uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the platform's core functionality — maintaining login sessions and security protection. These cookies cannot be disabled.
• Functionality Cookies: To remember your preferences and settings — language selection, auto-login, etc.
• Analytical Cookies: To understand how users interact with our platform — this information is analyzed in anonymized form.

6.2 Cookie Controls

You can disable cookies other than essential ones by changing your browser settings. Please note that disabling cookies may limit some features of the platform.

07 Your Rights

As a pkjk user, you have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be fully possible where legal obligations exist).
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Object: The right to object to your information being used for specific purposes.
• Right to Portability: The right to request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time after proper verification.

08 Privacy of Minors

pkjk's services are for users aged 21 or above only. We do not knowingly collect information from anyone under 21. If you inform us that a minor has registered on our service, we will immediately close that account and take steps to delete all associated information.

Age verification is an integral part of our registration process. Even so, if you suspect that a minor is using our platform, please contact us immediately.

09 Policy Changes

pkjk reserves the right to update this privacy policy from time to time. For any significant changes:

• We will update the "Last Updated" date at the top of this page.
• For important changes, a notification will be sent to your registered email or on the platform.
• Continued use of the platform after an update will be considered as your consent to the new policy.

We recommend that you review this policy periodically. For any questions about changes, please contact our support team.

10 Contact

For any questions, concerns, or requests regarding this privacy policy or the use of your personal information, please contact the pkjk support team:

• Email: [email protected]
• Live Chat: Instant support is available 24/7 via live chat.
• Language: Support is provided in both Bengali and English.

Upon receiving your privacy-related request, we will verify your identity appropriately and respond as quickly as possible. pkjk is always committed to protecting your privacy rights in a fair, transparent, and responsible manner.